You send your Service Advisors to training. They come back energized, motivated, and armed with new ideas.

Then a week later... everything is back to normal.

Why?

In Episode 3 of Auto Repair Profit Leaks | Find the GP$ Hiding in Your Shop, Mike Cooper and Coach Dave Schedin tackle one of the most misunderstood questions in the automotive repair industry:

What is the difference between training and coaching?

Dave explains that training gives your team the how-to—new processes, language, systems, strategies, and tools. But knowing what to do doesn't mean people will actually do it, especially when they return to a shop operating with the same habits, comfort zones, leadership, and broken systems.

That's where coaching becomes different.

True coaching helps uncover the blind spots, beliefs, emotional choices, leadership habits, and resistance to change that keep an owner or team stuck at their current level of performance.

Dave shares his own transformation from being primarily a trainer and accountability coach to becoming a transformational coach—and how changing the way he coached dramatically changed the results his clients produced.

This episode digs into why:

Training often fades when the entire shop isn't prepared to support the change.

A Service Advisor can't single-handedly transform a broken shop system.

Accountability is only one piece of real coaching.

Shop owners must be willing to change before expecting their employees to change.

Purpose can become a powerful driver of performance, leadership, and abundance.

Small 1–3% improvements across several areas of the shop can create enormous financial gains.

Hours per repair order, labor rate, inspections, Canned Service Packages, communication, and GP$ are often connected to deeper leadership and behavioral issues.

And sometimes the biggest profit leak isn't your labor rate, parts margin, or car count.

It's how you think about your business.

Dave also shares a personal story about realizing that he was unintentionally rescuing his employees, creating dependency, and even limiting his own shop because being the person with all the answers had become part of his identity.

If you've invested in training but aren't seeing lasting implementation—or you keep wondering why your shop returns to the same problems—this episode may help you identify the blind spot.

The question isn't only, "What does my team need to learn?"

It may be:

"What needs to transform?"

Join Coach Dave and Mike each week for Ask Dave Anything, where real auto repair business questions lead to conversations about profitability, leadership, Service Advisor performance, Technician/Specialist productivity, systems, GP$, and the thinking behind the numbers.

Find the leak. Change the thinking. Build the system. Keep the GP$.