Level 1 profit leak intensive
A DEEP-DIVE FINANCIAL & OPERATIONAL DIAGNOSTIC FOR INDEPENDENT AUTO REPAIR SHOPS
You Know There's More Profit in Your Shop.
Let's Find Out Where It's Hiding.
Your shop may be busy, sales may be growing, and your team may be working hard—yet the gross-profit dollars reaching the bottom line still aren't where they should be.
The Level 1 Profit Leak Intensive takes a deep look into your actual shop numbers, operating systems, and team structure to identify where profitability may be leaking, what may be causing it, and where you should focus first.
Understand where your numbers say opportunity exists
Identify what's putting unnecessary pressure on profitability
Leave with a clearer priority for what to address first
Includes the CompuTrek Labor Rate Calculator
and a private 1.5-hour Zoom Coaching Call of your findings.
"The service advisor training provided by CompuTrek has significantly enhanced our ARO. Prior to the training, we were already implementing some effective practices, but we needed guidance to reach the next level. We discovered that achieving a performance level of 3.5 Hours Per RO or higher requires a combination of an abundance mindset within the team and a refinement of our existing systems.
This brief training session equipped us with key strategies that are transforming our front counter operations and positively impacting the mechanical service and repair side as well.
Thank you, Mike and David, for equipping us with valuable tools that benefit not only ourselves but also our customers and colleagues."
– Juan Bonilla / RSC Automotive Repair Center, San Clemente California.
THe CORe PROBLeM
Profit Leaks Rarely Come From Just One Place.
When profit feels tighter than it should,
it is natural to look for one obvious solution.
Raise the labor rate.
Increase car count.
Get the Service Advisors to sell more.
Reduce payroll.
Improve parts margins.
Stop discounting.
Spend more on marketing.
Any one of those may need attention.
But what if the number you're reacting to is only the symptom?
A low Hours Per RO can put enormous pressure on the labor rate.
A compensation plan can reward activity without sufficiently protecting gross profit.
A shop can generate more sales without generating enough additional gross-profit dollars.
Discounting can quietly erode what looked like a healthy Repair Order.
An Advisor can appear to be underperforming while actually working inside systems that make consistent success difficult.
And a shop owner can be working harder every year without clearly understanding which numbers are creating the pressure.
Before you decide what to fix, first understand what's actually causing the problem.
That's what the Level 1 Profit Leak Intensive is designed to uncover.
WHaT THIS INTeNSIVe aCTUaLLY IS
This Is More Than Looking at a P&L.
The Level 1 Profit Leak Intensive is a financial and operational diagnostic of your repair shop.
We don't simply compare one number to an industry benchmark and tell you whether you're “good” or “bad.”
We look at how the important numbers of your business interact.
Because profitability is connected.
Labor affects parts.
Hours Per RO affects labor-rate pressure.
Compensation affects behavior.
Discounts affect gross profit.
Car count affects capacity.
Pricing affects customer communication.
Workflow affects Advisor performance.
Leadership affects consistency.
The goal is not to find more problems.
The goal is to find the right solution.
eSTaBLISHING POINT a
First, We Establish Your Real Point A.
Before talking about where the shop could go, we need an accurate picture of where it is today.
Not where you hope it is.
Not where it felt like it was last month.
And not where an industry-average chart says every shop should be.
We establish your Point A.
That means examining the shop's actual financial and operating performance so we can better understand:
What's already working
What's underperforming
Where gross-profit dollars may be eroding
Which numbers are putting pressure on other numbers
Where the greatest opportunities appear to exist
Which problems may be symptoms of something deeper
“You can't responsibly build Point B until you understand Point A.”
~Dave Schedin
WHAT We ReVIeW
LABOR PERFORMANCE
We examine areas such as:
Labor sales
Labor cost
Current labor rate
Effective labor rate
Diagnostic labor rate
Hours Per Repair Order
Labor gross-profit percentage
Labor gross-profit dollars
Is labor producing the dollars the business needs—or is another weakness forcing labor pricing to carry too much weight?
PARTS PERFORMANCE
We examine:
Parts sales
Parts cost
Parts gross-profit percentage
Parts gross-profit dollars
Parts dollars per Repair Order
Relationship between parts and labor sales
Are parts supporting profitability appropriately—or quietly giving gross profit away?
REPAIR ORDER PERFORMANCE
We look at:
Average Repair Order
Monthly RO count
Labor per RO
Parts per RO
Gross-profit dollars per RO
Discounts
Sales mix
Revenue per customer visit
What is each Repair Order actually producing for the business?
OTHER REVENUE CENTERS
Where applicable, we review:
Sublet
Tires
Shop supplies
Hazard fees
Environmental fees
Discounts
Other shop revenue
Small percentages across hundreds of Repair Orders can become significant annual dollars.
PEOPLE & COMPENSATION
We examine relevant information such as:
Employee positions
Compensation
Service Advisor pay plans
Technician pay plans
Length of employment
Team structure
Is compensation driving the behaviors and results you actually want?
FINANCIAL HEALTH
We review:
Profit & Loss
Current balance sheet
Gross-profit structure
Expense relationships
Sales versus cost
Areas of percentage erosion
Are increases in sales actually translating into stronger financial health?
SHOP OPeRaTING eNVIRONMeNT
Numbers Need Context.
Two shops with identical sales can have very different realities.
That's why we also want to understand the environment those numbers are being produced inside.
Information reviewed may include:
Years in business
Number of employees
Days and hours open
Number of working bays
Number of hoists
Monthly Repair Order volume
Average RO
New-customer volume
Shop-management system
Door labor rate
Diagnostic rate
Current workflow
Front-counter structure
This gives CompuTrek context behind the spreadsheet.
Numbers tell us what happened.
The operating environment often helps explain why.
POINT B OPPORTUNITY
What Could Reasonable Improvement Actually Be Worth?
Once Point A is clearer, we can begin modeling reasonable Point B opportunities.
The objective is not to create an unrealistic “perfect shop.”
It's to explore what strategically improving the right numbers could mean financially.
Depending on what your shop reveals, we may examine the impact of changes such as:
Increasing Hours Per RO responsibly
Correcting labor-rate structure
Improving effective labor rate
Protecting labor gross profit
Strengthening parts gross profit
Reducing unnecessary discounts
Increasing gross-profit dollars per RO
Improving compensation alignment
Making better use of existing car count
Improving front-counter systems
Instead of simply saying:
“Your Hours Per RO needs improvement.”
We want you to understand:
“If this number reasonably moved from Point A to Point B, here's approximately what that could mean in sales and gross-profit dollars.”
That makes the number meaningful.
PROFIT eROSION
The Most Expensive Leaks Often Don't Look Very Big.
One of the easiest profitability problems to underestimate is small percentage erosion.
Two percent here.
One percent there.
A few extra discounts.
A few tenths missing from Hours Per RO.
A gross-profit percentage slipping.
An effective labor rate slowly declining.
A pay plan working against the desired result.
Individually, these may not feel urgent.
But multiplied across hundreds or thousands of Repair Orders over twelve months, small leaks can become very large gross-profit dollars.
The purpose of the Intensive is to make invisible dollars more visible.
LaBOR RaTe
Your Labor Rate May Not Be the Real Problem.
Labor rate is important.
But the question isn't simply:
“What should my labor rate be?”
The better questions are:
What does this shop financially require?
How many labor hours are being produced per RO?
What's the actual effective labor rate?
What's the labor gross-profit percentage?
What mix of labor is being sold?
What compensation is being paid?
What other numbers are forcing pressure onto the labor rate?
For example, if Hours Per RO are too low, the labor rate may have to climb much higher just to compensate.
That doesn't automatically mean the rate is wrong.
It means we need to understand the entire labor equation.
Don't ask the market for permission to become profitable.
Build the labor structure from the realities of your business.
LaBOR RaTe CaLCULaTOR
The CompuTrek Labor Rate Calculator
Your Level 1 Profit Leak Intensive includes access to the CompuTrek Labor Rate Calculator.
The calculator is designed to help examine labor pricing from the inside of the business outward.
Rather than simply asking:
“What is the shop down the street charging?”
We examine what the business needs based on its own financial structure, labor performance, operating costs, Hours Per RO, gross-profit targets, and desired owner profitability.
Included Value
CompuTrek Labor Rate Calculator — $150 Value
NOT aN aDVISOR BLaMe GaMe
The Front Counter Is a System—Not Just a Person
When front-counter results are disappointing, it's easy to say:
“My Service Advisor needs to sell more.”
Sometimes the Advisor does need additional development.
But Advisor performance is influenced by far more than selling skill.
Their results can be affected by:
Pricing
Inspection quality
Technician communication
Workflow
Canned service packages
Time management
Customer-update processes
Compensation
Follow-up systems
Training
Coaching
Accountability
Leadership
Culture
A highly talented Advisor placed inside a poorly designed system will eventually struggle.
The Level 1 Intensive is designed to find the constraint—not somebody to blame.
WHaT YOU ReCeIVe
You Don't Need Another Report That Ends Up in a Drawer.
The purpose is clarity, direction, and a responsible next move.
1. Comprehensive Financial & Operational Review
CompuTrek reviews the information you provide to establish a clearer Point A for the business.
2. Profit Leak Identification
We look for areas where gross-profit opportunity may be:
Diluted
Missed
Underpriced
Discounted
Misaligned
Unsupported
3. KPI Relationship Analysis
We look beyond individual percentages to see how important shop numbers affect each other.
4. Point A / Point B Modeling
Where appropriate, we model reasonable improvements to show what change could mean in actual dollars.
5. Private 1.5-Hour Zoom Intensive
You meet directly with CompuTrek to review the findings and ask questions.
This is not simply a presentation.
It is a working conversation about your business.
6. CompuTrek Labor Rate Calculator
Use the included calculator to better understand the labor structure your shop needs.
7. Prioritized Next Actions
You leave knowing what deserves attention first.
The goal is not to hand you fifteen things to fix Monday morning.
It's to help you understand:
“Where should I start?”
8. Recorded Meeting
You leave knowing what deserves attention first.
The goal is not to hand you fifteen things to fix Monday morning. You'll have a recorded meeting to refer back to.
It's to help you understand:
“Where should I start?”
HOW IT WORKS
Here's What Happens After You Get Started
STEP 1 — PURCHASE THE INTENSIVE
Investment:
$1,497
Click the button to begin.
START MY LEVEL 1 PROFIT LEAK INTENSIVE — $1,497
STEP 2 — COMPLETE YOUR CONFIDENTIAL SHOP DISCOVERY
You'll receive an intake requesting basic operating information about the shop.
You'll also receive a confidentiality agreement to sign and return.
This gives us the context behind the financial numbers.
STEP 3 — SEND US THE DATA
For the most useful evaluation, we'll request your most recent 12 full months of applicable sales and cost information.
This may include:
Labor sales and cost
Parts sales and cost
Sublet sales and cost
Tire sales and cost
Shop and environmental fees
Discounts
We'll also request applicable team and financial information.
STEP 4 — PROVIDE FINANCIAL STATEMENTS
We'll request:
Profit & Loss statement for the same full 12-month period
Current balance sheet
These documents help establish the financial health behind the sales figures.
STEP 5 — PROVIDE TEAM INFORMATION
We'll request applicable information on:
Employees
Positions
Compensation/pay plans
Length of employment
This allows us to better understand how the people systems connect to the financial results.
STEP 6 — COMPUTREK DOES THE HOMEWORK
This is important.
We don't want to open your financial statements for the first time when the Zoom meeting starts.
CompuTrek reviews the information ahead of the session so the meeting can focus on:
Findings
Relationships
Opportunities
Questions
Direction
STEP 7 — ATTEND YOUR 1.5-HOUR PRIVATE ZOOM INTENSIVE
We'll walk through your Point A, discuss the most visible profit leaks and constraints, examine reasonable Point B opportunities, and answer your questions.
STEP 8 — LEAVE KNOWING WHERE TO FOCUS
At the end of the process, you should have a much stronger answer to:
“If I want this shop to become more profitable, where should I start?”
Yes, We're Going to ask for Real Numbers
For this process to provide real value, CompuTrek needs to understand the real shop.
That means asking for information many owners don't normally share outside their accountant or internal leadership team.
We understand the sensitivity of:
Financial statements
Employee compensation
Gross-profit information
Pricing
Operating results
Your information is used for the confidential CompuTrek evaluation and coaching process.
Better information creates better decisions.
If an item does not apply, we'll simply identify it as not applicable.
If your books aren't perfect, don't let that stop you.
Provide the most accurate information available.
Sometimes discovering that important information is difficult to obtain is itself an important finding.
WHO THIS IS FOR
This Intensive May Be Right for You If...
You're busy but profit still feels tighter than it should.
Sales have increased but cash hasn't increased proportionally.
You aren't confident your labor rate is financially correct.
Your Hours Per RO are lower than you want.
You don't know what your effective labor rate really is.
Gross-profit percentages seem to fluctuate.
You suspect discounting is costing more than you realize.
You're considering changing Service Advisor compensation.
You're considering changing technician compensation.
You're pushing the front counter harder but results remain inconsistent.
You want to grow but want to strengthen the current business first.
You're tired of making decisions based on gut feel.
You want an experienced automotive business perspective before making major changes.
You want to know where greater gross-profit opportunity exists inside the business you already have.
WHO IT IS NOT FOR
This Intensive May Be Right for You If...
You only want somebody to tell you the average labor rate in your ZIP code.
You want a generic KPI sheet.
You aren't willing to provide meaningful financial information.
You want the answer before looking honestly at the numbers.
You're primarily looking for somebody to blame.
You want a magic percentage instead of understanding the systems behind it.
You have no intention of acting on what the numbers reveal.
You aren't coachable.
The value comes from being willing to see the business as it actually is.
THe OWNeR OUTCOMe
Profitability Is About More Than Keeping Score
Improving profitability isn't simply about putting a bigger number on a financial statement.
Healthy gross profit gives the business choices.
It helps fund:
Better people
Better compensation
Better benefits
Better equipment
Better training
Better customer service
Better facilities
Greater stability
Greater owner freedom
A stronger future
A profitable business has greater capacity to fulfill its purpose.
“Profit isn't the purpose of the business.
Profit funds the purpose of the business.”
~Dave Schedin
What Happens after the Intensive?
That depends entirely on what the numbers reveal
Sometimes the Intensive identifies a focused correction the owner can begin implementing internally.
If that's the right answer, that's the right answer.
Other times, we uncover multiple connected constraints involving areas such as:
Labor strategy
Hours Per RO
Canned Service Packages
Compensation
Advisor development
Communication
Leadership
Accountability
When the solution requires hands-on implementation, the 90-Day Front Counter Success Accelerator may become an appropriate next step.
But the Level 1 Profit Leak Intensive does not require you to continue into another program.
If you do choose to continue into the 90-Day Front Counter Success Accelerator within 90 days of purchase:
Your entire $1,497 Level 1 investment is credited toward the program.
90-Day Accelerator: $10,497
Your Level 1 Credit: – $1,497
Remaining investment:
$9,000
You aren't paying twice for the diagnostic work we've already completed.
INVeSTMeNT
Find the Right Problem Before Spending Money Fixing the Wrong One
LEVEL 1 PROFIT LEAK INTENSIVE
$1,497
Your Intensive Includes:
✓ Comprehensive shop financial review
✓ Operational review
✓ Point A analysis
✓ Profit-leak identification
✓ KPI relationship analysis
✓ Reasonable Point B modeling
✓ Private 1.5-hour Zoom Intensive
✓ CompuTrek Labor Rate Calculator
✓ Prioritized next actions
✓ Recorded meeting for your training library
✓ Full $1,497 credit toward the 90-Day Accelerator if you later choose to continue
START MY LEVEL 1 PROFIT LEAK INTENSIVE — $1,497
After purchase, you'll receive your confidential Shop Discovery form, document checklist, and scheduling instructions.
This Perspective Was Built Inside the Repair Shop.
Dave's approach to numbers was developed through years of working inside the automotive repair industry.
From the technical side of the business to shop ownership, front-counter performance, training, and coaching, the perspective behind CompuTrek is that a number never exists by itself.
A spreadsheet can tell us what happened.
The deeper questions are:
Why did it happen?
What behavior produced it?
What operating system influenced it?
What leadership supported or allowed it?
And what should reasonably change next?
The Level 1 Profit Leak Intensive brings the numbers and the real-world shop environment together.
FaQ
Is this only a front-counter evaluation?
No.
The front counter is where many financial results become visible, but their causes can extend throughout the business.
We may examine labor, parts, gross profit, pricing, Repair Orders, compensation, workflow, technicians, Advisors, and leadership when they affect profitability.
How long is the Zoom session?
Approximately 1.5 hours.
However, the value of the Intensive begins before the Zoom meeting because CompuTrek reviews the information you provide in advance.
Why do you want 12 months of information?
A full twelve-month period provides a more representative picture of the business and reduces the risk of making decisions based on one unusually strong or weak month.
What financial information will I need?
We'll provide a checklist after purchase.
Generally, the review can include:
Twelve months of applicable sales and cost information
Profit & Loss statement
Current balance sheet
Shop operating information
Relevant employee and compensation information
What if I don't have every report?
Provide what you have.
We'll identify what's missing and determine whether a reasonable analysis can still be completed.
Sometimes missing visibility into an important number is itself something worth correcting.
Is my information confidential?
Yes.
CompuTrek honors and values your confidentiality by committing to a confidentiality agreement.
Will you tell me what my labor rate should be?
We'll help you evaluate what your labor structure needs to support based on your actual shop numbers.
The goal is not simply copying what nearby competitors happen to charge.
Is the Labor Rate Calculator included?
Yes.
The CompuTrek Labor Rate Calculator is included with the Level 1 Profit Leak Intensive.
Will you guarantee that every modeled opportunity becomes profit?
No.
This is diagnostic and modeling work.
Financial opportunities are based on the information supplied and assumptions discussed during the Intensive. Actual results depend on implementation and numerous operating factors.
Do I have to purchase another program afterward?
No.
The Level 1 Profit Leak Intensive is a standalone service.
If we believe additional implementation support would benefit the shop, we'll explain why.
You decide what happens next.
What happens to my $1,497 if I later choose the 90-Day Accelerator?
Your entire $1,497 Level 1 investment is credited toward the $10,497 90-Day Front Counter Success Accelerator, leaving a remaining investment of $9,000 if activated within 90 days.
"Canned jobs are our signature success tool"
“Our 'canned jobs' impress customers with clear communication. We make sure they understand the full story, which has significantly boosted our Average Repair Order. Much of our success is thanks to Dave Schedin’s Canned Jobs—one of many great solutions from CompuTrek.”
– Leon Martin | Autotech Services | Rochester, WA
"$400,000 gross profit increase in the first year"
“Working with Dave resulted in a $400,000 gross profit increase in our first year. We transformed from a breakdown shop to a true maintenance shop with a consultative approach. Dave’s onsite coaching was invaluable, and we finally saw results after years of trying on our own.”
– Alan Beech | Beech Motorworks, Hamilton, ON.
"Essential for balancing family and business goals"
“Dave Schedin’s ‘CompuTrek Systems’ have been essential for our family business. Managing family dynamics alongside business goals requires more than standard consulting. Dave skillfully balanced these aspects without harming relationships, enabling our family to work as a unified team focused on growth. We couldn’t have done it without his support!”
– Lorene Hill | Dynamic Diesel, Snohomish, WA
"62.2% average GP with increased customer satisfaction"
“After attending the “How to Sell/Present” Class, our new Service Advisor rapidly outperformed his predecessor, maintaining a 62.2% average GP while boosting customer satisfaction and referrals. CompuTrek helped us drive profitable growth.”
– Kern Dillard | Kern’s Complete Auto, Puyallup, WA
CLaRITY BeFORe CHaNGe
Stop Guessing at What's Holding Your Shop Back.
Before raising the labor rate...
Before demanding more from your Advisors...
Before increasing car count...
Before rewriting your pay plans...
Before cutting expenses...
Before spending more on marketing...
Know what your numbers are actually telling you.
You already work too hard to allow invisible problems to quietly consume the gross-profit dollars your business should be producing.
Final Statement
Find the Leak.
Understand the Cause.
Know What to Fix First.
START MY LEVEL 1 PROFIT LEAK INTENSIVE — $1,497
Includes the CompuTrek Labor Rate Calculator, confidential shop analysis, private 1.5-hour Zoom review, and a recorded session.
CompuTrek Coaching & Training
Empowering independent automotive repair shops to enhance their teams, refine operations, and increase profitability with clear purpose.
Privacy Policy | Terms
Results provided by the Profit Leak Challenge are estimates based on user-provided information and are intended for educational and business-planning purposes.