90-Day Front Counter Success accelerator
90 DAYS OF HANDS-ON FRONT-COUNTER IMPLEMENTATION
Your Front Counter Doesn't Need More Pressure. It Needs a Better System.
The 90-Day Front Counter Success Accelerator brings together your labor strategy, Service Advisor development, canned services, incentive plans, communication systems, leadership, and accountability into one coordinated implementation plan designed around your actual repair shop.
This isn't another seminar where your team gets excited for two days and then goes back to doing things the old way.
We work with you to implement it.
Strengthen the profitability behind every Repair Order
Develop more confident and consistent Service Advisors
Build systems that don't require the owner to constantly push for results
"The service advisor training provided by CompuTrek has significantly enhanced our ARO. Prior to the training, we were already implementing some effective practices, but we needed guidance to reach the next level. We discovered that achieving a performance level of 3.5 Hours Per RO or higher requires a combination of an abundance mindset within the team and a refinement of our existing systems.
This brief training session equipped us with key strategies that are transforming our front counter operations and positively impacting the mechanical service and repair side as well.
Thank you, Mike and David, for equipping us with valuable tools that benefit not only ourselves but also our customers and colleagues."
– Juan Bonilla / RSC Automotive Repair Center, San Clemente California.
THE ReaL PROBLeM
Telling Your Advisor to “Sell More” Isn't a Strategy.
When front-counter results aren't where they should be, it's tempting to focus on the person standing behind the counter.
Sell more.
Make more calls.
Present everything.
Get the Hours Per RO up.
Stop discounting.
Follow up.
But the final Repair Order is influenced by far more than the Advisor.
It is affected by:
What the technician identifies
Inspection quality
Workflow
Labor pricing
Canned service packages
Customer-update timing
Advisor confidence
Presentation skills
Follow-up systems
Compensation
Management expectations
Coaching
Accountability
Leadership
Front-counter performance isn't created by one person.
It's created by the system surrounding them.
If the system is weak, pushing the Advisor harder usually creates pressure—not lasting improvement.
What Could Be Different
90 Days From Now?
TODAY
You may be dealing with:
Inconsistent Hours Per RO
Advisors presenting differently
Too much dependence on the labor rate
Deferred work disappearing
Canned services that aren't being used consistently
Pay plans that may reward the wrong results
Managers reacting to numbers after the month is already over
Repeated conversations about the same problems
Advisors waiting for the owner to hold them accountable
Too much depending on your presence
THE DIRECTION WE'RE BUILDING TOWARD
A front counter where:
Advisors understand the financial impact of their role
Customer recommendations are presented professionally
Labor strategy supports profitability
Canned services improve consistency
Compensation rewards the right results
Managers know which numbers matter
Advisors receive coaching instead of constant correction
Accountability is part of the system
People take greater ownership
The owner isn't required to personally drive every result
We're not simply chasing higher sales.
We're building a stronger front-counter operating system.
THe FIVE PILLaRS
1. NUMBERS
Understand what is happening financially and what profitable performance needs to look like.
2. LABOR STRATEGY
Build labor pricing and labor structure around the financial needs of your shop.
3. SYSTEMS
Create repeatable processes around pricing, packaging, presentation, communication, and follow-up.
4. PEOPLE
Develop the Service Advisor and align compensation with desired results.
5. LEADERSHIP
Build accountability, coaching, and ownership so the standard doesn't depend entirely on the owner.
We don't try to fix one isolated part of the front counter while ignoring everything influencing it.
FIND YOUR POINT a
Know Where You're Starting.
Before changing systems, compensation, pricing, or people, we establish a clearer picture of where the shop is today.
We look at applicable financial and operational information such as:
Labor sales and cost
Parts sales and cost
Gross-profit percentages and dollars
Hours Per RO
Effective labor rate
Average Repair Order
Monthly RO count
Discounts
Other revenue categories
Employee structure
Compensation
P&L
Balance sheet
Shop operating information
The objective is to find:
Where gross-profit opportunity may be leaking
Which numbers are putting pressure on other numbers
What is already working well
Which constraints matter most
What should receive attention first
We don't begin implementing change until we understand what we're trying to change.
POINT a TO POINT B
You Can't Lead a Team Toward Point B
Until You Know Point A.
Point A is where your shop is producing today.
Point B is the reasonable next level of performance we identify together.
Then we build the implementation path between them.
Depending on the shop, Point B may involve improvement in areas such as:
Hours Per RO
Labor gross profit
Parts gross profit
Effective labor rate
Gross-profit dollars per RO
Presentation consistency
Deferred-work recovery
Compensation
Leadership
Accountability
The route isn't identical for every shop because the constraint isn't identical in every shop.
LaBOR STRATeGY
Stop Making Your Labor Rate Carry the Entire Business.
Labor rate matters.
But labor rate doesn't operate alone.
We look at the relationship between:
Hours Per RO
Effective labor rate
Labor gross profit
Technician compensation
Labor mix
Pricing
Productivity
Owner profitability
If Hours Per RO are too low, the labor rate may have to work far harder than necessary just to keep the business financially healthy.
That doesn't mean your labor rate shouldn't change.
It means the answer shouldn't be:
“Everybody else charges $___, so I guess we should too.”
Your labor strategy should be built from your numbers—not your fear of the market.
INCLUDeD LaBOR RaTe CaLCULaTOR
The Calculator helps you examine labor pricing using the financial realities of your own shop.
It allows us to look beyond:
“What does the shop down the street charge?”
and start asking:
“What does my business actually need?”
CompuTrek Labor Rate Calculator
$150 Value
THRee LaBOR TYPeS
Not All Labor Is Created Equal.
Introduce CompuTrek's Three Labor Types methodology.
The objective is to help the shop think more strategically about how different types of labor are:
Priced
Packaged
Produced
Presented
Managed
CANNeD SeRVICe PaCKaGES
Turn Knowledge Into Repeatable Systems
A properly built canned service package can help:
Create more consistent pricing
Protect gross profit
Reduce unnecessary Advisor and technician story-writing
Improve workflow
Improve presentation
Capture legitimate related vehicle needs
Reduce errors
Improve training
Deliver a more consistent customer experience
Three Labor Types & Canned Service Package Systemization
$2,900 Value
COMPeNSaTION
Your Pay Plan Is Training Your Team Every Payday
Every compensation plan rewards something.
The question is:
Is it rewarding what you actually want?
A poorly structured incentive plan can unintentionally reward:
Revenue without enough gross profit
Volume at the expense of quality
Discounting
Individual success at the expense of the team
Short-term results that damage long-term customer relationships
The Accelerator includes development of Gross-Profit ROI Incentive Plans for the Service Advisor and technicians.
Objective
Align:
Team Member Success + Customer Success + Business Success
Service Advisor & Technician GP ROI Incentive Plan Development — $3,500 Value
DeVeLOP THe SeRVICe aDVISOR
Develop the Advisor—Don't Just Hand Them Scripts
Scripts have their place.
But becoming a high-level Service Advisor requires more than memorizing words.
We work on areas such as:
Communication
Trust-building
Vehicle-centered presentation
Objection handling
Time management
Profitability awareness
Emotional intelligence
Confidence
Personal responsibility
Follow-up
Leadership
Professional growth
We're not trying to create a better salesperson.
We're developing a stronger professional.
ONe-ON-ONe aDVISOR DeVeLOPMeNT
Coaching Gets Personal.
The program includes private development for one Service Advisor so the conversation can go beyond general classroom material.
The coaching is focused on the Advisor's real-world environment, behaviors, communication, challenges, and opportunities.
Included
6 x 1-hr private Zoom coaching sessions
1 Leadership Coaching Assessment
Private Service Advisor Development — $1,800 Value
CUSTOMeR COMMUNICaTION
Profitability Should Never Come at the Expense of Trust.
The objective isn't to pressure customers.
It's to help them understand:
What the vehicle revealed
Why the service or repair matters
What the recommendation accomplishes
What could happen if it is ignored
What their responsible next step is
Customers don't need more pressure.
They need more clarity.
Better communication can support stronger:
Trust
Customer retention
Average Repair Order
Hours Per RO
Deferred-work recovery
Long-term relationships
HaNDLING OBJeCTIONS
An Objection Isn't the End of the Conversation
The Advisor learns how to address customer concerns without arguing, manipulating, or immediately surrendering the recommendation.
Training can include:
Understanding what's behind the objection
Vehicle-centered communication
Establishing value before price
Peace-of-mind conversations
Responsible movement forward
Maintaining trust even when the answer today is “not yet”
The goal isn't winning an argument.
The goal is helping the customer make a confident decision.
LeaDeRSHIP
Better Advisors Without Better Leadership
Eventually Become Frustrated Advisors
Training may create temporary improvement.
Leadership helps turn improvement into the standard.
The Accelerator develops the management side of front-counter performance through areas such as:
Expectations
Coaching
Accountability
Communication
Results review
Follow-through
Personal responsibility
Leadership behavior
If everything still depends on the owner watching it, it isn't a system yet.
COMMITMeNT VS. COMMaND
Command Creates Compliance. Commitment Creates Ownership.
You can command somebody to:
“Make the call.”
“Sell more.”
“Follow up.”
“Get the HPRO up.”
“Stop discounting.”
And they may do it while you're standing there.
But the goal of a strong business is people who understand the standard, believe in the purpose behind it, and take responsibility for producing it.
The goal isn't employees who behave when you're watching.
It's people who own the result when you're not.
THe 90-DaY ROaDMaP
DAYS 1–30
Diagnose & Align
Establish your Point A & B
Review financial and operational performance
Identify primary profit constraints
Canned Service Package labor strategy
Set implementation priorities
Foundational Service Advisor coaching
DAYS 31–60
Build & Develop
Labor-rate strategy
Three Labor Types
Refine Canned Service Packages
Compensation systems
Advanced Service Advisor coaching
Customer communication
Leadership development
DAYS 61–90
Refine & Strengthen
Apply systems
Coach real-world performance
Refine processes
Address resistance
Strengthen accountability
Review progress
Establish continuing priorities
We don't train to the content and leave you to figure it out.
We coach toward the context of implementation RESULTS!
WHaTS INCLUDeD
Everything Working Together for 90 Days
Financial & Operational Diagnostic
Establish Point A and identify the constraints affecting profitability. Understand what reasonable point B improvement could mean in actual dollars. A coordinated implementation plan based on the shop's actual needs.
$1,497 Value
CompuTrek Labor Rate Calculator
$150 Value
Three Labor Types & Canned Service Package Systemization
$2,900 Value
Gross-Profit ROI Incentive Plans
For Service Advisors and technicians.
$3,500 Value
Private Service Advisor Development
Six x 1-hr Zoom coaching sessions plus Leadership Coaching Assessment.
$1,800 Value
Leadership Direction
Help ownership and management build the standards and accountability supporting the front counter.
$2,700 Value
Recorded Meetings
Meetings are recorded so they can be reviewed and reused.
PRICELESS
TOTAL VALUE: $12,397
WHaT SUCCeSS LOOKS LIKe
What Are We Working Toward?
Not perfection.
Not a magic closing ratio.
Not one superstar employee carrying the business.
We're building toward:
Stronger Hours Per RO
Greater gross-profit dollars per Repair Order
Better labor strategy
Consistent pricing
Better use of canned services
More confident customer presentations
Better objection handling
Compensation aligned with desired results
Greater Advisor ownership
Better management visibility
Stronger accountability
Greater customer trust
Less dependence on the owner
More predictable performance without constantly pushing harder.
PURPOSe
What Would Greater Profitability Make Possible?
Healthy profit gives the business choices.
It can fund:
Better wages
Better benefits
Better equipment
Better training
Better facilities
Greater employee stability
Better customer service
Owner time away
Family goals
Community involvement
Expansion
Future opportunity
“Profit isn't the purpose of the business.
Profit funds the purpose of the business.”
~Dave Schedin
OWNeR FReeDOM
What Happens When the Owner Stops Being the System?
Many shop owners want greater freedom from the day-to-day business.
But freedom doesn't come from simply spending less time at the shop.
It comes from building people and systems capable of maintaining standards when you're not there.
The Accelerator works toward a shop where:
Expectations are clear
Numbers are understood
Accountability is shared
Advisors know the process
Managers know what to coach
The team understands why the standard matters
Command requires your presence.
Commitment creates ownership.
WHO THIS IS FOR
The Accelerator May Be Right for You If...
Your shop is busy but profitability isn't where you want it.
You know there is more opportunity inside your current car count.
Hours Per RO need improvement.
You're concerned your labor rate is carrying too much pressure.
Advisor performance is inconsistent.
Your canned service packages need work.
You aren't confident your compensation plans are driving the right behavior.
Deferred work is falling through the cracks.
You want Advisors who understand profitability.
You're correcting the same problems repeatedly.
You want stronger leadership and accountability.
You want the business less dependent on your constant presence.
You're ready to implement instead of simply learning more.
WHO IT ISN'T FOR
This Probably Isn't for You If...
You only want three new sales scripts.
You expect CompuTrek to “fix the Advisor” while ownership changes nothing.
You aren't willing to look at the financial numbers.
You aren't willing to change systems that aren't working.
You want better profitability without accountability.
You don't intend to participate in implementation.
You're looking for passive training rather than a working process.
This is an implementation program.
Participation matters.
aDDITIONAL SeRVICe aDVISORS
Have More Than One Service Advisor?
The core program includes private development for one Service Advisor.
Additional Advisor development can be added for:
$895 per Advisor
6 x 1-hour private Zoom coaching sessions
1 Leadership Coaching Assessment
Extend the development process to additional members of your front-counter team without duplicating the entire shop program.
INVeSTMeNT
90-Day Front Counter Success Accelerator
90-Day Front Counter Success Accelerator
$10,497
Includes
Financial & operational diagnostic
Point A / Point B opportunity modeling
Labor strategy development
CompuTrek Labor Rate Calculator
Three Labor Types
Canned Service Package development
Gross-Profit ROI incentive plans
Private Service Advisor coaching
Leadership Coaching Assessment
Leadership direction
Implementation accountability
90-day roadmap
Recorded meetings
Marketing review bonus, if retained
START MY 90-DAY FRONT COUNTER SUCCESS ACCELERATOR — $10,497
Built around your actual shop, your numbers, your people, and your operating environment.
DOUBLe THe INVeSTMeNT GUaRANTee
The CompuTrek Double-the-Investment Guarantee
When the agreed-upon systems and action plan are fully implemented, CompuTrek guarantees that the program will help your shop generate at least twice the program investment in qualifying new gross-profit dollars, subject to the written guarantee terms.
For the $10,497 investment, that means the minimum performance target would be:
$20,994 in qualifying new gross-profit dollars.
This Was Built Inside the Repair Shop—Not in a Classroom
Dave brings the perspective of someone who has lived the business from multiple sides:
Master Technician
Shop leadership
Service-side leadership
Former shop owner
Trainer
Coach
That experience matters because the numbers, technicians, Service Advisors, customers, systems, and leadership are all connected.
The technician affects the front counter.
The front counter affects the technician.
Leadership affects both.
And eventually, all of it shows up in the numbers.
Dave Schedin, CEO
Master Coach, Former Shop Owner & Master Technician
"$373K/Yr. Avg GP Increase Last 30 Shops"
CompuTrek Automotive Solutions
FaQ
Is this just Service Advisor training?
It's way more! Service Advisor development is one component of a larger implementation program that also addresses financial performance, labor strategy, canned services, compensation, communication, leadership, and accountability.
Do we have to complete another program first?
The 90-Day Front Counter Success Accelerator is a complete standalone program. You can begin directly with the Accelerator.
How do you know what my shop needs?
The first phase establishes your current Point A by reviewing the appropriate financial, operating, team, and front-counter information.
That determines the priorities for implementation.
Do I have to change my labor rate?
Not necessarily.
Your complete labor equation is examined first to determine what the numbers suggest.
Is the Labor Rate Calculator included?
Yes, and it includes your customized labor rate Won-on-Won coaching.
Can I include additional Service Advisors?
Yes. Additional Advisor development is available for $895 each.
Are the sessions recorded?
Yes, applicable sessions are recorded so you can review and reuse the training.
Do you customize the program?
Yes. The principles are proven, but implementation priorities are based on your shop's actual numbers, people, and environment.
Is this high-pressure sales training?
No.
The customer communication coaching and training focuses on trust, clarity, vehicle needs, value, professional presentation, and helping customers make informed decisions.
What if the Advisor isn't our biggest problem?
That's exactly why the Accelerator looks at the entire system rather than assuming the Advisor is the problem.
Can this help the shop become less owner-dependent?
That is one of the outcomes auto repair shop owners experience after intentionally working toward strengthening systems, leadership, accountability, and ownership throughout the team.
STOP PUSHING HaRDeR
STaRT BUILDING STRONGeR
Your Front Counter Shouldn't Need You Standing Behind It Every Day to Perform.
A profitable front counter doesn't come from one great Advisor.
It doesn't come from one great script.
And it doesn't come from endlessly increasing the labor rate every time profitability gets tight.
It comes from aligning:
The Numbers.
The Labor Strategy.
The Systems.
The People.
The Incentives.
The Communication.
The Leadership.
And then working those pieces until they become part of how the shop operates.
Build the system.
Develop the people.
Strengthen the profit.
Create greater owner freedom.
START MY 90-DAY FRONT COUNTER SUCCESS ACCELERATOR — $10,497
"Canned jobs are our signature success tool"
“Our 'canned jobs' impress customers with clear communication. We make sure they understand the full story, which has significantly boosted our Average Repair Order. Much of our success is thanks to Dave Schedin’s Canned Jobs—one of many great solutions from CompuTrek.”
– Leon Martin | Autotech Services | Rochester, WA
"$400,000 gross profit increase in the first year"
“Working with Dave resulted in a $400,000 gross profit increase in our first year. We transformed from a breakdown shop to a true maintenance shop with a consultative approach. Dave’s onsite coaching was invaluable, and we finally saw results after years of trying on our own.”
– Alan Beech | Beech Motorworks, Hamilton, ON.
"Essential for balancing family and business goals"
“Dave Schedin’s ‘CompuTrek Systems’ have been essential for our family business. Managing family dynamics alongside business goals requires more than standard consulting. Dave skillfully balanced these aspects without harming relationships, enabling our family to work as a unified team focused on growth. We couldn’t have done it without his support!”
– Lorene Hill | Dynamic Diesel, Snohomish, WA
"62.2% average GP with increased customer satisfaction"
“After attending the “How to Sell/Present” Class, our new Service Advisor rapidly outperformed his predecessor, maintaining a 62.2% average GP while boosting customer satisfaction and referrals. CompuTrek helped us drive profitable growth.”
– Kern Dillard | Kern’s Complete Auto, Puyallup, WA
CompuTrek Coaching & Training
Empowering independent automotive repair shops to enhance their teams, refine operations, and increase profitability with clear purpose.
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